Delivery
Delivery Charge
Delivery is currently charged at a flat rate of $22.00 including GST, per order, for standard delivery anywhere in Australia. In rare circumstances, oversized, unusually heavy items, or shipping to remote locations may incur an additional shipping charge. LabelMate will request approval of the additional charge before processing the order.
Delivery Timeframe
Hardware is alsmost always in stock and ships on the same day or next day from receiving the order. Some labels are in stock, but most have to be manufactured and our very fast turn around time ranges from 1 day to 4 days from the date you place the order, Orders are processed during business hours on Monday to Friday, within 30 minutes of receiving the order.
Refund Policy
Incorrect goods:
If we supply you with the incorrect products, we will replace the products at no additional cost.
Defective goods:
Products purchased from LabelMate are covered by the manufacturers warranty, which is provided directly by the manufacturer or the authorised distributor in Australia. LabelMate will liase with the manufacturer to assist with the exchange or repair process. The products must be shipped back at your own cost after obtaining approval from LabelMate. After approval, an RMA number will be issued and the return address will be supplied.
Dead on Arrival (DOA):
Please notify LabelMate within 7 days from the date of delivery. If LabelMate is not notified of the DOA products within 7 days from the date of the delivery, the full purchase price shall be payable.
Change of mind / Incorrect products ordered:
Please refer to our 7 Day Satisfaction Guarantee / Returns Policy.
Non Refundable Products:
Software, POS Terminals, Labels, Ribbons and Labour charges (including on-site support contracts) cannot be returned or refunded, unless it is DOA (Dead on Arrival), warranty defective, or damaged in transit.
We ship to any locations within Australia, no matter how remote, these locations include, but are not limited to: Queensland (QLD), Australian Capital Territory (ACT), Northern Territory (NT), New South Wales (NSW), South Australia (SA), Western Australia (WA), Tasmania (TAS), Victoria (VIC), Albany, Albury, Adelaide, Armidale, Brisbane, Blue Mountains, Byron Bay, Bundaberg, Broome, Batemans Bay, Canberra, Collingwood, Cairns, Coffs Harbour, Central Coast, Currumbin, Coolum, Cooktown, Darwin, Dubbo, Derby, Emerald, Erina, Geraldton, Gladstone, Georgetown, Gold Coast, Gosford, Hobart, Hawkesbury, Lismore, Launceston, Mackay, Maroochydore, Moree, Malaney, Montville, Melbourne, Moree, Noosa, Noosa Heads, Newcastle, Newstead, New Farm, Nowra, Orange, Perth, Penrith, Port Lincoln, Port Hedland, Portland, Port Macquarie, Rockhampton, Sydney, Sunshine Coast, Teneriffe, Townsville, Tweed Heads, Toowoomba, Ulladulla, Warwick, Wagga Wagga, Wollongong.
Please refer to our Terms and Conditions for more information.
Manufacturer's Warranty Claims
We will assist you in making any warranty claims, for the duration of the warranty period, as stated in the warranty provided by the manufacturer.